Shipping policy

Last updated: November 7, 2026

Thank you for shopping with ONEH. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

We process and ship orders within 3 business days of receiving them. Business days are Monday to Friday, excluding statutory holidays. Orders placed on a weekend or holiday are processed the next business day.

We'll email you a confirmation with tracking as soon as your order ships.

Pre-orders

Some products are sold as pre-orders. A pre-order ships by the date shown on the product page and in your order confirmation, rather than within 3 business days. If your order includes a pre-order item, the whole order ships together once everything is ready.

If we can't ship by the date we gave you, we'll email you with a new date. You can then choose to cancel for a full refund.

Shipping methods and delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships, not when you place it. They may be affected by carrier delays, weather, customs processing, or other events outside our control.

Shipping costs

Orders of 3 or more pairs ship free to Canada and the continental United States. Smaller orders ship at a flat rate: $6 CAD in Ontario, $8 CAD elsewhere in Canada, and about $10 USD to the continental US.

Shipping to Yukon, the Northwest Territories, Nunavut, Alaska, Hawaii and Puerto Rico costs us a lot more, so orders to these areas have a flat rate on every order: $10 CAD to the territories and about $10 USD to Alaska, Hawaii and Puerto Rico. Free shipping doesn't apply in these areas.

Taxes in Canada

Orders shipped within Canada are charged GST, HST, or provincial sales tax (PST, QST, RST) as applicable to your delivery address. Taxes are calculated and shown at checkout.

Orders to the United States

US prices are shown in US dollars and already include customs duties and import fees. There's nothing extra to pay at checkout or at your door. If a carrier ever asks you to pay duties or fees on delivery, please don't pay. Email us at hello@oneh.ca and we'll sort it out.

Order tracking

Every order ships with tracking. We'll email you a confirmation with your tracking link as soon as your order ships. Tracking can take a day to update after you receive it.

Shipping destinations

We currently ship to Canada and the United States, including Alaska, Hawaii and Puerto Rico. We don't currently ship to other US territories (such as Guam or the US Virgin Islands) or to APO/FPO military addresses. We plan to add more destinations in the future.

Address accuracy

We ship to the address you provide at checkout, so please check it carefully. Contact us as soon as possible if you need to correct it. We can only change an address before your order ships. If a parcel is returned to us because an address was incorrect or incomplete, we'll contact you to arrange reshipping, and reshipping costs may apply.

Lost, damaged or delayed packages

Once the carrier confirms that your order has been delivered to the address you gave us, risk of loss passes to you, as set out in our Terms of Service. If your tracking shows your order as delivered but you have not received it, please check around your delivery address and with neighbours or your building, then contact us at hello@oneh.ca within 7 days of the delivery date shown in your tracking. We are a small business and cannot cover every parcel that goes missing after delivery, but we will look at each case fairly and, where we can, work with you and the carrier to resolve it.

If your order is lost or damaged before it is delivered, or the carrier delivers it to the wrong address, contact us and we will work with the carrier to replace it or refund you. If your order arrives damaged, please also see our return and refund policy for how to report it.

If your order is delayed beyond the estimated delivery date shown at checkout, contact us and we will help you work with the carrier.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Once an order has shipped, you can return it under our return and refund policy. Refunds for orders cancelled before they ship go to the original payment method, usually within 5 business days. Your bank or card provider may need extra time to post it.

Questions?

Email us at hello@oneh.ca or see our contact information.