Refund policy
Last updated: November 7, 2026
Returns
We want you to love your ONEH socks. If they're not right for you, you can return them within 30 days of delivery, as long as they meet the conditions below.
Socks must be unworn, unwashed, and in the same condition you received them, in their original packaging with the ONEH band attached.
For hygiene reasons, we cannot accept returns of socks that have been worn, washed, or show signs of use. If a return arrives that doesn't meet these conditions, we will let you know, we won't be able to issue a refund, and we can send the socks back to you at your expense.
How to start a return
- Email us at hello@oneh.ca with your order number and the reason for your return.
- We'll reply, usually within 2 business days, with return instructions and the address to send your parcel to. Please don't send anything back before you hear from us.
- Pack the socks in their original packaging and ship them back. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Exchanges
Not sure about your size? Our size guide has foot measurements for each size, so please check it before you order. If the fit still isn't right, contact us before returning anything. If your socks are unworn and meet the return conditions above, we'll exchange them for another size or colour of the same style, subject to availability. We'll cover the shipping to send your replacement.
Damaged, defective or incorrect items
Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 14 days of delivery at hello@oneh.ca with your order number and a photo. We'll replace the item or refund you, and we'll cover the return shipping. If a pair turns out to be defective after you've worn it, tell us what happened and we'll make it right.
Refunds
We'll email you once we've received and inspected your return, and let you know whether your refund is approved. Approved refunds go back to your original payment method, usually within 5 business days. Your bank or card provider may need extra time to post it. If you don't see your refund after that, contact us.
Refunds cover the price of the items and applicable taxes. Original shipping charges are not refunded for change-of-mind returns.
Cancellations
To change or cancel an order, contact us as soon as possible. Once an order has shipped we can't cancel it, but you can return it under this policy.
Orders to the United States
For change-of-mind returns on US orders, you are responsible for return shipping. Our US prices include the US customs duties we pay when your order ships, and we can't get these back, so refunds for change-of-mind returns on US orders are the price paid minus the duty portion (13.5% of the item value). Returns of damaged, defective or incorrect items are refunded in full.
Exceptions and non-returnable items
- Socks that have been worn, washed, or used
- Bulk and corporate orders arranged directly with us, unless damaged, defective, or incorrect
- Items marked final sale on the product page
Contact us if you have questions about whether a specific item can be returned.
Your rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To start a return, ask about an exchange, report a damaged item, or request a cancellation, email us at hello@oneh.ca or see our contact information.
